Neola's New Policy Tool FAQs

What is the new Neola policy publishing tool? It is a purpose-built solution designed specifically for Neola clients to provide a simpler, more reliable way to access and manage policies.
Why is Neola introducing this new experience? We believe your technology should provide a reliable way to manage and access policy with confidence. This update ensures that our publishing tool matches the high standard of Neola's policy content.
What are the primary benefits of the new tool?

Reliability: Policies are secure, searchable, and consistently available.
Ease of Use: A streamlined interface designed around real District workflows for staff and administrators.
Accessibility: Improved, stable access for all stakeholders, including the public.

When will the transition take place? Districts will be moved to the improved tool on July 8th.
Will there be any disruption to our current work? No. The goal is a seamless transition with no disruption to existing District workflows.
What happens to our existing policies? Your policies will be transitioned into the new interface, where they will remain secure and searchable.

Training Sessions: Live sessions are available to help you get comfortable with the new interface.
Tool Support Hub: Access tutorials, FAQs, and resources at any time.
Live Q&A Recording: You can revisit the key details from the recorded session.
Live Neola Support: Neola staff will provide phone and email support.

How do I register for training? Sessions are scheduled for July 10, 13, 16, and 22. Registration links will be provided in July.
Who do I contact if I need technical assistance? The Neola Support Team is available at any time to provide guidance and answer questions.
Call us: 330-926-0514
Email us: support@neola.com

How do we access the new tool once it launches? On July 8th, your District will be given a link providing direct access to the new publishing experience. You can begin managing policies immediately through the new interface.
Can the public still see our policies? Yes. Before launch, you will be given a link to your new public policy sites and instructions on how and when to incorporate it on your own websites. The tool is designed to improve accessibility for all stakeholders, ensuring the public can easily find and view District policies.